Operations Manager – Surrey – Salary £Competitive

Operations Manager – Surrey – Salary £Competitive

Our client is looking for an experienced Manager to join the business and take overall responsibility for the operational side of their business. This will include staff management and leadership, operational reporting and analysis, staff recruitment, overall customer satisfaction and responsibility for creating and maintaining their standard operating procedures. Insurance knowledge would be an advantage and experience in a similar role in another insurance organisation would certainly be beneficial, although not essential. The key here is for an experienced manager/leader and somebody who can drive forwards change within the business.

WORK EXPERIENCE: 

  • 2 years management experience
  • Experience of interacting with staff and customers at all levels
  • Experience of coaching and mentoring staff
  • Experience of managing teams Change management experience
  • HR experience including dealing with employment and staff issues and successful resolution
  • Experience of producing and implementing Standard Operating Procedures
  • Experience of implementing and managing audit programmes
  • Experience of designing and running training courses
  • Experience of identifying training needs and working with stakeholders to ensure these are delivered
  • Experience of working to SLAs and reporting on progress
  • Experience of managing a customer complaints process
  • Experience of working with customers
  • Experience of organising and prioritising team workloads
  • Experience of dealing with staff queries