Case Handler – Kent – Salary £30,000 + Filled by Allen Insurance Recruitment
Main Responsibilities:
- Providing advice on making a claim and the processes involved;
- Processing new insurance claims notifications;
- Collecting accurate information and documents to proceed with a claim;
- Analysing a claim made by a policymaker;
- Guiding policyholders on how to proceed with the claim;
- Monitoring the progress of a claim;
- Investigating potentially fraudulent claims;
- Identifying reasons why full payment may not be made;
- Ensuring fair settlement of a valid claim;
- Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
- Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
- Handling any complaints associated with a claim;
- Involvement in loss adjusting activities and in legal discussions relating to settlement;
- Seeking legal recovery of monies paid out;
- Adhering to legal requirements, industry regulations and customer quality standards set by the company.