Case Handler – Kent – Salary £30,000 + Benefits

Case Handler – Kent – Salary £30,000 + Benefits

Main Responsibilities:

  • Providing advice on making a claim and the processes involved;
  • Processing new insurance claims notifications;
  • Collecting accurate information and documents to proceed with a claim;
  • Analysing a claim made by a policymaker;
  • Guiding policyholders on how to proceed with the claim;
  • Monitoring the progress of a claim;
  • Investigating potentially fraudulent claims;
  • Identifying reasons why full payment may not be made;
  • Ensuring fair settlement of a valid claim;
  • Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
  • Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
  • Handling any complaints associated with a claim;
  • Involvement in loss adjusting activities and in legal discussions relating to settlement;
  • Seeking legal recovery of monies paid out;
  • Adhering to legal requirements, industry regulations and customer quality standards set by the company.