Claims Handler (Commercial) – SW London – Salary £Competitive + Benefits

Claims Handler (Commercial) – SW London – Salary £Competitive + Benefits

Key Responsibilities will include:

  • Maintaining and managing your own personal caseload of claims
  • Providing claims relationship management for large clients
  • Handling claims that fall within the agreed definition of ‘Large Loss’ on referral and ensuring policy cover has been correctly interpreted
  • Taking notifications from clients, setting up new claims and handling the process from start to finish
  • Effectively negotiating with Insurers, Accident Management companies, Solicitors and Third Parties to keep the process moving
  • Ensuring clients are kept updated and informed during the claims process, whilst managing expectations and assisting with settlements
  • Producing and collating claims data and analyse trends
  • Developing relationships with insurers and suppliers
  • Scrutinising Insurer claims reports
  • Delivering case studies to the Claims team to provide collective learning opportunities
  • Liaising effectively with Commercial Client Managers and Executives to gain an in-depth understanding of each case
  • Negotiating with Insurers to ensure the best outcome for your clients

If you’ve been managing all aspects of Commercial claims at either an insurer, broker or in a Loss Adjusting firm, enjoy solving problems, are an analytical thinker and pride yourself on being a resilient people person who’s not afraid to ask questions, we want to hear from you!


You’ll have an excellent understanding of Commercial products and will be confident taking ownership of your clients with positivity, passion and professionalism.

We are particularly looking for someone who can ideally bring:

  • An excellent knowledge of handling motor vehicle fleet and/or motor trade (road risk) claims
  • A good knowledge of pre-action protocols and timeframes within portability on Liability claims
  • Experience of Property Damage claims
  • An understanding of EL/PL/D&O/Marine claims, would be advantageous, but training will be given to the successful candidate as required
  • Risk Management advice; including spotting claims trends and the remedial action needed.
  • Effective, confident & considerate communication and an ability to adapt your communication style accordingly
  • Negotiation skills and decision-making confidence
  • Ability to work under pressure in a varied environment
  • Flexibility in your approach and a willingness to learn
  • Resilience – able to deal with multiple priorities and demanding deadlines
  • Problem solving skills – you must enjoy a challenge!
  • Organisation, accuracy and attention to detail
  • Passion, energy and a strong customer service ethos
  • Empathy and patience preferably with experience of dealing with vulnerable customers
  • Agile and intuitive thinking; an ability to make decisions quickly and confidently
  • Team Working – comfortable working within a team environment and getting to know your team mates
  • IT confidence and, ideally, experience of using the Acturis broker system
  • A CII qualification (or prepared to start and commit to your Cert journey and beyond)

Whilst we naturally welcome professionalism, accuracy and technical ability, we put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company.