About the role

To join a large and successful employer in their claims department to deliver the execution of commercial strategy. Managing a team of 4 members of staff reporting.

This role would suit someone with managerial or operational experience in the Commercial Insurance claims industry with a solid understanding of claims and risk management as well as being comfortable with third party profit and loss and performance drivers in the fast changing claims arena. It’s a hands on role as you will be expected sometimes to go and talk to clients face to face.

What skills and experience are required?

• Expert people manager with proven experience of managing and leading teams in a service-driven environment is essential for this role

• Strong aptitude for coaching and developing others to help them achieve their potential

• Courage to challenge poor behaviours/attitudes that do not deliver service excellence

• Extensive experience of achieving proven results against KPIs

• Experience of initiating and delivering positive change through values and behaviours

• Detailed knowledge of appropriate product lines – Commercial Insurance

• Detailed knowledge of UK claims and market practices

• Ability to correctly interpret policy cover, and assist others to make the correct decision

• Ability to apply a high level of self-management.

• Enthusiasm and passion for strong customer service

• Strong analytical, verbal and written skills