Responsibility for ensuring customers have the best experience possible. Proactively answer incoming calls, emails and web chat and service our existing customer needs. Provide support and comprehensive service and product information to customers.

Experience
• Experience of working in a phone-based customer service role
• Insurance experience is desirable
• Proven track record of meeting agreed performance targets

Skills
• Strong customer service skills
• High level of attention to detail
• Professional and adaptable communication skills – Both written and professional
• Confidence in handling inbound and outbound communications
• Excellent numeracy, literacy and IT skills
• A proactive attitude and enthusiastic approach
• Excellent time management skills